Occupational Violence & Aggression SWMS
Managing occupational violence and aggression: de-escalation, controls and reporting when dealing with the public.
SWMS templates. Editable Word documents, written for your state, ready to adapt to the job.
There are 12 versions of this SWMS
The hazards, controls and task steps in each one are written around the work that trade actually does. Pick the closest match to your work, then your state.
What this version covers
Work where workers may face aggression, threats or violence from the public, occupants or others, covering de-escalation, lone work and incident response.
Objective
Complete the work safely by controlling assault, threats & lone-worker isolation through de-escalation training, duress & check-in arrangements, clear exit routes & a do-not-engage rule.
Full details for this version →All 12 versions
Work where workers may face aggression, threats or violence from the public, occupants or others, covering de-escalation, lone work and incident response.
Cleaning work where workers may face aggression, threats or violence from the public, occupants or others, covering de-escalation, lone work and incident response.
Preventing and responding to aggression, threats and assault toward cleaners - from building occupants, tenants, the public or intruders - in commercial and office cleaning work.
Preventing and responding to aggression, threats and assault toward workers - from participants, family members, co-tenants or the public - across all support settings.
Managing the risk of violence & aggression from intoxicated or aggressive patrons & members of the public at events, including lone & isolated work.
Managing the risk of hostile occupants, aggressive pets and lone work when entering occupied homes and sites.
Recognising, avoiding and responding to aggression and violence toward the locksmith at callouts, evictions, disputes, repossessions and in the shop - assessment before attendance, withdrawal and reporting.
Pest control work where technicians may face hostile occupants, aggressive dogs or animals and lone work in homes and on occupied premises.
Preventing and responding to aggression, threats or assault toward restoration workers - from distressed occupants, family members, neighbours or the public - during emergency and restoration work.
Traffic management and roadside work where controllers and crews may face aggression, abuse, threats or road rage from drivers, the public or occupants, covering de-escalation, lone work and incident response.
Transport and delivery work where workers may face aggression, threats or violence from the public, occupants or others, covering de-escalation, lone work and incident response.
Managing occupational violence and aggression in waste operations - abuse and threats at the kerb, at customer sites, at the weighbridge and drop-off, and at the depot gate.
Your state
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