Occupational Violence & Aggression (Traffic Management)
Traffic management and roadside work where controllers and crews may face aggression, abuse, threats or road rage from drivers, the public or occupants, covering de-escalation, lone work and incident response.
Objective
Complete the work safely by controlling aggression and road rage directed at traffic controllers and crews through risk assessment, de-escalation training, withdrawal to a safe place, duress and lone-work arrangements, and reporting.
This is the Traffic Management version. The hazards and controls are written around traffic management work, so it differs from the other 5 trade versions of Occupational Violence & Aggression. Compare all 6.
Built by WHS professionals, written for your state
Every document is built by WHS professionals. Each state version references the Act, regulator, and requirements for the state you select. Victoria gets the OHS Act and WorkSafe Victoria, NSW gets the WHS Act and SafeWork NSW.
Included in 1 Trade Pack
When you'd use this SWMS
If occupational violence & aggression (traffic management) is part of your job, the builder or head contractor will usually want a SWMS for it before you start on site. This one's editable in Word. Add your company and site details, check the hazards and controls against the actual job, and get your crew to sign on before work starts.
Doing the whole trade? The Traffic Management pack bundles this with the rest and works out cheaper. New to it? Here's what goes in a SWMS.
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Last review: 9 August 2026
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