Occupational Violence & Aggression SWMS
Managing occupational violence and aggression: de-escalation, controls and reporting when dealing with the public.
There are 7 versions of this SWMS
The hazards, controls and task steps in each one are written around the work that trade actually does. Pick the closest match to your work, then your state.
What this version covers
Work where workers may face aggression, threats or violence from the public, occupants or others, covering de-escalation, lone work and incident response.
Objective
Complete the work safely by controlling assault, threats & lone-worker isolation through de-escalation training, duress & check-in arrangements, clear exit routes & a do-not-engage rule.
Full details for this version →All 7 versions
Work where workers may face aggression, threats or violence from the public, occupants or others, covering de-escalation, lone work and incident response.
Cleaning work where workers may face aggression, threats or violence from the public, occupants or others, covering de-escalation, lone work and incident response.
Managing the risk of violence & aggression from intoxicated or aggressive patrons & members of the public at events, including lone & isolated work.
Managing the risk of hostile occupants, aggressive pets and lone work when entering occupied homes and sites.
Pest control work where technicians may face hostile occupants, aggressive dogs or animals and lone work in homes and on occupied premises.
Traffic management and roadside work where controllers and crews may face aggression, abuse, threats or road rage from drivers, the public or occupants, covering de-escalation, lone work and incident response.
Transport and delivery work where workers may face aggression, threats or violence from the public, occupants or others, covering de-escalation, lone work and incident response.
Your state
GST-inclusive. Instant download. Tax invoice provided.
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