Frequently Asked Questions
Can I buy SWMS templates online in Australia?
Yes. All of our documents are sold and delivered online. You choose the SWMS, SOP, JSA or VOC you need, select your state where the document is state-specific, pay by card, and download immediately. There is no subscription and no waiting. We are an Australian business (Keuer Solutions Pty Ltd, ABN 48 698 704 853) and every document is written for Australian work health and safety law.
How much do SWMS templates cost?
An individual SWMS is $49.99. Trade packs range from $149.99 to $299.99 depending on the size of the pack, and every pack includes a Master SWMS and a free SOP pack valued at $99 to $149. Individual SOP packs are $99.99 to $149.99. JSAs and VOCs are $39.99 each. All prices are in Australian dollars and GST-inclusive, and a tax invoice is provided with every purchase.
What is the difference between a SWMS, a SOP, a JSA and a VOC?
A SWMS sets out how high-risk construction work will be carried out safely. A SOP is a step-by-step procedure for operating a specific item of plant or equipment. A JSA breaks a task into steps and sets out the hazards and controls for each one. A VOC is an assessment record showing that a named worker demonstrated competency on a specific item of plant or task. A VOC is not a licence and does not replace one where a high risk work licence or ticket is required.
What do I receive when I purchase?
You receive a zip file containing editable .docx files for your selected state. Each document references the legislation, regulator, and requirements for that state. We also offer a National version for businesses operating across multiple states.
What format are the files in?
All SWMS are delivered as .docx (Microsoft Word) files. They open in Microsoft Word, Google Docs, LibreOffice, and most other word processors. You can add your logo, company details, and modify the content to suit your work.
How quickly do I get my download?
Instantly. After payment, you receive a download link by email. No waiting, no manual processing.
Why do I need to select a state?
Each state has different safety laws. Your SWMS needs to reference the Act, regulator, and requirements for the state you work in. For example, Victoria uses the OHS Act 2004 and WorkSafe Victoria, while NSW uses the WHS Act 2011 and SafeWork NSW. We write each version separately. They are not generic national documents with the state name swapped in. If you work across multiple states, choose the National version as a general starting point.
What is the difference between an individual SWMS and a trade pack?
An individual SWMS covers one specific task (e.g., "Trench Excavation"). A trade pack contains every SWMS relevant to a particular trade, plus a Master SWMS and a set of Safe Operating Procedures (SOPs) for equipment and tasks specific to that trade. Packs are significantly cheaper than buying the same SWMS individually.
What is a Master SWMS?
A Master SWMS is a single document that covers the entire scope of a trade. Each trade pack includes one overriding Master SWMS alongside the task-specific documents.
Do I still need to complete and customise the SWMS?
Yes. These are templates: professional starting points with hazards, controls, and legislative references already written. You must complete the site-specific fields (company, site, date, personnel, signatures) and review the content against your actual work and conditions. A competent person must ensure the document is appropriate for the specific work being done.
Do you update the templates when regulations change?
We review and update our templates when we become aware of regulatory changes. Always verify legislative currency with your state regulator at time of use. Contact us if you need to check whether an updated version is available for a document you have purchased.
Do I get a tax invoice?
Yes. All prices are GST-inclusive and a tax invoice with our ABN is provided automatically with your purchase via Stripe.
Can I use the SWMS across multiple projects?
Yes, within a single business. The licence permits use across all projects and sites operated by the purchasing business. You can share completed SWMS with workers and subcontractors on your projects. You may not resell, redistribute, or share the templates with other businesses. See our Licence Terms for details.
What is your refund policy?
Due to the digital nature of these products, refunds are generally not available once the download link has been accessed. If you believe you have received incorrect or defective files, contact us and we will resolve the issue. See our Refund Policy for full details.